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Terms & Conditions

Last Updated: January 1, 2025

Effective Date: January 1, 2025

Please read these Terms and Conditions carefully before using Freshbet Casino services. By registering an account or accessing our platform, you agree to be bound by these terms.

1. General Provisions

1.1 Agreement Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "You", "Your") and Freshbet Casino ("Freshbet", "We", "Our", "Us"), governing your use of the Freshbet platform, including the Freshbet casino website, Freshbet app, and all associated services.

1.2 Eligibility

To register and play at Freshbet UK, you must:

  • Be at least 18 years of age or the legal age of majority in your jurisdiction
  • Be a resident of the United Kingdom with a valid UK address
  • Be legally capable of entering into binding contracts
  • Not be self-excluded from gambling activities in the UK
  • Not be restricted from using online gambling services under UK law

1.3 License and Regulation

Freshbet Casino operates under a license issued by the UK Gambling Commission. All gaming activities are regulated and monitored in accordance with UK gambling legislation and responsible gaming standards.

1.4 Modifications to Terms

Freshbet reserves the right to modify these Terms at any time. Material changes will be communicated via email or notification upon Freshbet login. Continued use of our services after modifications constitutes acceptance of the updated Terms.

2. Account Registration and Management

2.1 Account Creation

When registering with Freshbet casino, you must:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Create only one account per person, household, or IP address
  • Keep your Freshbet login credentials confidential
  • Not share your account with any third party

2.2 Identity Verification

Freshbet is required by UK law to verify your identity. You must provide valid identification documents upon request, including but not limited to:

  • Government-issued photo ID (passport, driving license)
  • Proof of address (utility bill, bank statement)
  • Payment method verification documents
  • Source of funds documentation when required

2.3 Account Suspension and Closure

Freshbet reserves the right to suspend or close your account if:

  • You breach any provision of these Terms
  • We suspect fraudulent or illegal activity
  • You fail to provide required verification documents
  • You request account closure or self-exclusion
  • Regulatory requirements necessitate closure

2.4 Multiple Accounts

Players are strictly prohibited from opening multiple accounts. If duplicate accounts are detected, Freshbet may close all accounts, void bets, and withhold winnings. Only one account per person is permitted for Freshbet casino login.

3. Deposits and Withdrawals

3.1 Deposit Methods

Freshbet accepts deposits via approved payment methods displayed during the deposit process. All deposits must be made from payment sources in your own name. Third-party deposits are strictly prohibited.

3.2 Deposit Limits

Players can set deposit limits through their Freshbet account settings. Limits may include:

  • Daily deposit limits
  • Weekly deposit limits
  • Monthly deposit limits

Changes to increase deposit limits are subject to a 24-hour cooling-off period as required by UK regulations.

3.3 Withdrawal Process

Withdrawal requests are processed after:

  • Account verification is complete
  • Wagering requirements are met
  • Anti-money laundering checks are satisfied
  • Source of funds verification is completed (if required)

3.4 Withdrawal Timeframes

Freshbet UK aims to process withdrawals within:

  • E-wallets: 24-48 hours
  • Debit cards: 3-5 business days
  • Bank transfers: 3-5 business days

Processing times may be extended for additional verification or compliance requirements.

3.5 Fees

Freshbet does not charge fees for deposits or withdrawals. However, third-party payment processors may impose their own fees.

4. Bonuses and Promotions

4.1 Bonus Terms

All bonuses and promotions offered by Freshbet casino are subject to specific terms and conditions, including:

  • Wagering requirements
  • Minimum deposit amounts
  • Game restrictions and contributions
  • Maximum bet limits while bonus is active
  • Time limits for bonus use and wagering completion

4.2 Bonus Abuse

Freshbet reserves the right to void bonuses and associated winnings if bonus abuse is detected, including but not limited to:

  • Creating multiple accounts to claim bonuses
  • Using unfair betting strategies
  • Collusion or syndicate play
  • Any other form of bonus manipulation

4.3 Promotional Communications

By accepting bonuses, you consent to receive promotional communications from Freshbet. You may opt out of marketing communications at any time through your account settings or by contacting customer support.

5. Gameplay and Betting Rules

5.1 General Betting Rules

When placing bets at Freshbet:

  • All bets are final once confirmed
  • Minimum and maximum bet limits apply per game
  • Bets must be placed in good faith
  • Errors in game software or display do not constitute valid bets
  • Game rules and paytables are available within each game

5.2 Game Malfunctions

In the event of a game malfunction:

  • All affected bets and payouts are void
  • The game round will be cancelled
  • Stakes will be returned to your account
  • Freshbet is not liable for losses due to technical failures

5.3 Disconnections

If you are disconnected during gameplay:

  • Game rounds in progress will be completed automatically
  • Results will be recorded and displayed upon Freshbet login
  • Winnings will be credited to your account balance

5.4 Fair Play and Cheating

Freshbet employs sophisticated fraud detection systems. The following activities are strictly prohibited:

  • Use of automated betting systems or bots
  • Collusion with other players
  • Exploitation of software vulnerabilities
  • Card counting or other advantage play techniques
  • Any form of fraudulent activity

6. Responsible Gaming

6.1 Commitment to Responsible Gaming

Freshbet UK is committed to promoting responsible gambling and preventing problem gambling. We provide tools and resources to help players maintain control over their gaming activities.

6.2 Self-Exclusion

Players may self-exclude from Freshbet casino for periods of:

  • 6 months
  • 1 year
  • 5 years
  • Permanent exclusion

During self-exclusion, your account will be blocked from Freshbet casino login, and you will not receive any marketing materials.

6.3 Reality Checks

Freshbet provides reality check notifications to remind you of your playing time. You can configure these reminders in your account settings.

6.4 Cooling-Off Periods

Players can take a break from gaming by setting cooling-off periods of 24 hours, 7 days, or 30 days. During this time, access to Freshbet will be restricted.

6.5 Support Organizations

If you believe you have a gambling problem, we encourage you to seek help from:

  • GamCare: www.gamcare.org.uk
  • BeGambleAware: www.begambleaware.org
  • National Gambling Helpline: 0808 8020 133
  • Gamblers Anonymous UK

7. Privacy and Data Protection

7.1 Data Collection

Freshbet collects and processes personal data in accordance with UK GDPR and Data Protection Act 2018. Information collected includes:

  • Personal identification information
  • Contact details
  • Payment information
  • Gaming history and preferences
  • Device and browser information

7.2 Data Usage

Your data is used to:

  • Process transactions and verify identity
  • Comply with legal and regulatory requirements
  • Prevent fraud and ensure platform security
  • Improve services and user experience
  • Send communications (with your consent)

7.3 Data Security

Freshbet employs industry-standard security measures including SSL encryption, secure servers, and regular security audits to protect your personal information.

7.4 Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Rectify inaccurate information
  • Request data deletion (subject to legal obligations)
  • Object to data processing
  • Request data portability

8. Intellectual Property

8.1 Ownership

All content on the Freshbet platform, including but not limited to:

  • Software and source code
  • Graphics, logos, and trademarks
  • Game content and design
  • Text, images, and multimedia

...is the intellectual property of Freshbet Casino or its licensors and is protected by UK and international copyright laws.

8.2 Restrictions

You may not:

  • Copy, reproduce, or distribute Freshbet content
  • Modify, reverse engineer, or decompile software
  • Use Freshbet branding without written permission
  • Create derivative works from our content
  • Use automated systems to access the Freshbet app or website

9. Limitations of Liability

9.1 Service Availability

Freshbet strives to maintain continuous service availability but does not guarantee uninterrupted access. We are not liable for:

  • Scheduled or emergency maintenance downtime
  • Technical failures beyond our reasonable control
  • Third-party service interruptions
  • Force majeure events

9.2 Indirect Damages

Freshbet is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, data, or business opportunities.

9.3 Maximum Liability

Our total liability to you for any claims arising from these Terms shall not exceed the total amount deposited into your Freshbet account in the 12 months preceding the claim.

10. Dispute Resolution

10.1 Customer Complaints

If you have a complaint regarding Freshbet casino services:

  1. Contact our customer support team immediately
  2. Provide detailed information about your complaint
  3. We will investigate and respond within 5 business days
  4. If unresolved, we will escalate to our complaints department

10.2 Alternative Dispute Resolution

If you are not satisfied with our complaint resolution, you may refer the matter to:

  • Independent Betting Adjudication Service (IBAS)
  • UK Gambling Commission

10.3 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Anti-Money Laundering

11.1 Compliance Obligations

Freshbet UK complies with UK Money Laundering Regulations. We are required to:

  • Verify customer identity and source of funds
  • Monitor transactions for suspicious activity
  • Report suspicious transactions to relevant authorities
  • Maintain records of customer due diligence

11.2 Source of Funds

Freshbet may request documentation to verify your source of funds, particularly for:

  • Large deposits or withdrawals
  • Cumulative deposits exceeding certain thresholds
  • Irregular or unusual transaction patterns

11.3 Suspicious Activity

If we suspect money laundering or terrorist financing, we may:

  • Suspend your account immediately
  • Withhold withdrawals pending investigation
  • Report the activity to UK authorities
  • Terminate your account without prior notice

12. Miscellaneous Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any game-specific rules, constitute the entire agreement between you and Freshbet casino.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12.3 Waiver

Freshbet's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

12.4 Assignment

You may not assign or transfer your rights under these Terms. Freshbet may assign these Terms to any affiliate or successor entity.

12.5 Language

These Terms are provided in English. In case of any discrepancy between translated versions, the English version shall prevail.

13. Contact Information

If you have questions about these Terms & Conditions or need assistance with your Freshbet account, please contact us:

Customer Support

Licensing Information

Freshbet is licensed and regulated by the UK Gambling Commission.
License Number: [License Number]
Business Address: [UK Business Address]

Regulatory Bodies

  • UK Gambling Commission: www.gamblingcommission.gov.uk
  • IBAS: www.ibas-uk.com

Important: By continuing to use Freshbet services, including accessing the Freshbet app or completing Freshbet login, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.